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To contact customer service please call 1-866-938-RAIL (US and CANADA only).
Ordering Your Pass
Am I eligible to purchase a BritRail Pass?
The BritRail Pass is available to international visitors and travelers in the UK. You are only eligible to purchase a BritRail Pass if you are not a UK resident. The one exception is for UK residents traveling with an international pass holder if they purchased the BritRail Guest Pass.
Note: residents of the Republic of Ireland are eligible to purchase a BritRail Pass, whereas residents of Northern Ireland are not.
Can I buy a BritRail Pass in the UK?
The BritRail Pass must be bought before you arrive in the UK and can only be used by visitors and travelers who do not reside in the UK, unless sharing a BritRail Guest Pass.
How far in advance can I buy my BritRail Pass?
BritRail Passes can be bought up to 180 days before the first day of validity of your pass.
Do you offer E-tickets?
BritRail Passes and BritRail Point to Point Tickets are physically issued by our distribution center and shipped to you. We also offer the option of Tickets on Departure & Reservation (TOD) which are domestic point to point e-tickets. More information is available in the ‘Selecting your Rail Pass’ section.
What is the first day of use?
When booking a rail pass, you may be prompted to enter the first day of use. This refers to the day you plan on boarding your first train. This date will be printed on your rail pass.
For Eurail and BritRail Passes: The first day of use refers to your estimated first day of travel. Travel may commence on or after the first day of use, as long as it's prior to pass expiration. For example, if you leave the first day of use as today you have 6 months to start using your pass. Please note, travel may not commence prior to the first day of use.
Orders, Shipping and Refunds
How much are the shipping fees?
Shipping times and shipping fees depend on where you live but here are some general guidelines. For more details please visit our shipping page.
How are my documents shipped?
The shipping method will depend on your location. We ship worldwide from one of our four distribution centers. For more details please visit our shipping page.
What is the Rail Safeguard Plan?
The Rail Safeguard plan protects a rail pass holder against theft or accidental loss of their pass during their trip. Please refer to the Rail Pass Safeguard Plan Ticket Wallet for a complete list of conditions and exclusions.
How do I file a request to receive reimbursement through the Rail Safeguard Plan if there has been loss of theft?
The pass/ticket holders must file a police report within twenty-four (24) hours of the loss and submit a copy with the claim.
The Pass/ticket holders must submit notice of any claim to ACP Rail International within 30 days of their return home. Claims must include a notarized written report with the claim that includes the holder’s name, the date of validation, a copy of the police report and airline tickets (travel destination to home).
All original receipts showing amounts paid for the rail pass or ticket issued by ACP Rail International or an authorized travel outlet, including replacement pass/train ticket, must be submitted to validate the claim.
Please refer to the Rail Pass Safeguard Plan Ticket Wallet for a complete list of conditions and exclusions.
What is your refund policy?
Refunds will only be granted if the non-validated Pass, unused Ticket or original exchange coupon or voucher is returned to the office from which it was purchased within 6 months from the date of issue (unless the refund time limit is otherwise stated on the product Information page). Unless otherwise outlined, a minimum 15% cancellation fee is imposed on unused Passes or Tickets.
Special offers are not refundable. There is no refund for partially used Passes or Tickets. Passes or Tickets presented on or after the first day of validity are considered partially used. Also, no refund can be made if the Pass or Ticket cannot be produced. Other non-refundable products include the Rail Safeguard Plan, seat/sleeper reservations, Ferry tickets, Europe Global Tickets, UK Tickets on Departure & Reservation, Sweden SJ Just Now tickets and Eurostar On-request. Please refer to the product information pages for specifics.
Selecting Your Pass
What is the difference between First Class and Standard Class?
First Class has larger seats, picture windows, more space both for you and your baggage and is usually less crowded. On many routes First Class offers extras, including free tea and coffee. Some routes even offer free snacks and newspapers. Certain long haul routes have table or buffet services.
First Class is always at the London end of the platform which eliminates any long walk at the London terminal! Most commuter routes radiating from the big cities have First Class accommodation. Here the benefit is especially noticeable on trains during busy rush hour.
You can count on all principal routes having First Class accommodations but please note that some rural routes offer Standard Class accommodations only. First Class Pass prices do reflect the fact that not all trains have First Class.
What are the advantages of buying a BritRail Pass?
The BritRail Pass offers you the following benefits:
After considering the list of benefits it becomes clear that BritRail’s range of passes offers great value and savings. It’s truly the most convenient and economical way to explore Britain where the rail network, with over 19,000 daily train departures, allows access to 2,500 fascinating destinations in England, Scotland and Wales.
What is the difference between a Consecutive and a Flexi Rail Pass?
The BritRail Flexi Pass is valid for a specific period of validity and can be used for travel on the days of your choice within the period of validity. A BritRail Consecutive Pass is valid for a number of days regardless of how many times you use your pass. A good rule of thumb when selecting which pass is best for your travel plans is:
In which case would you suggest a point to point ticket?
If you have a specific journey to make between 2 selected stations, then a point to point ticket is right for you. Select from 2 types of point to point tickets including: BritRail Point to Point Tickets and Tickets on Departure & Reservation.
What are the differences between a BritRail Point to Point ticket and a Ticket on Departure & Reservation?
BritRail point to point tickets: A BritRail Point to Point Ticket is valid without restriction on the route specified on the ticket. This means that you can use it on any train, at any time and stop over at any station en route to your destination. A BritRail Point to Point Ticket is a paper ticket that is shipped to you.
Tickets on Departure & Reservation (TOD): A Ticket on Departure & Reservation is valid for a specific date, time and seat on a specific train. A Ticket on Departure & Reservation is provided to you electronically. For more details on the three ticket categories please click here.
What are the eligible ages for child, youth and senior discounts?
(For any additional products please refer to their respective product information pages for pass specifics.)
With the BritRail Family Discount, one child between the ages of 5 and 15 travels for free when accompanying select Adult or Senior BritRail Pass holders on select passes. Additional children get up to 50% off the regular adult fare. Children under 5 years of age travel for free.
With the BritRail Youth Discount youths between the ages of 16 and 25 (inclusive) receive up to 20% off the regular adult fare on select passes.
With the BritRail Senior Discount seniors 60 years and older receive up to 15% off the regular adult fare in first class on select passes.
Should I book seat reservations?
Having a pass does not guarantee a seat, therefore it is advisable to reserve a seat especially if you plan on travelling at peak times, during holidays, on long haul trains or are on a tight schedule.
If you have a BritRail Pass or a BritRail Point to Point Ticket, then you can make seat reservations per person, per train for a nominal fee. Although reserving a seat is not required, it is recommended if you want peace of mind and an assured a seat on a specific train. Perhaps you have a plane to catch and don’t want to chance it or you want to travel during rush hour and don’t want to stand among the crowd.
Other cases where seat reservations are advisable include: peak time on long haul trains just before Christmas, around Easter, and Summer Saturdays to the West Country, Friday afternoons out of London in Standard Class, early mornings on weekdays in First Class, and groups taking long journeys. Also, reservations are required if you are traveling on an overnight train such as the Caledonian Sleeper from London to Scotland.
However if you are not traveling at night or on a tight schedule, then there is no need to reserve a seat as trains in Britain run frequently on most of the network and it is therefore perfectly acceptable to 'turn up and go'. In Britain, frequency is what makes touring so easy!
How can I book the Caledonian Sleeper?
Using Your Pass
How do I validate my BritRail Pass?
Passes are issued open dated and must be validated within six months from the date of issue and prior to the first use. To validate a rail pass, present it along with your passport to the Railway official at the station of departure. At this time, the first and the last day of validity of the pass, as well as the passport number is entered and the passenger must sign the pass. Under no circumstances is the pass holder allowed to validate his or her own pass. In the case of a Flexi Pass, the passenger must enter the date of travel each day before he/she boards the first train of the day.
How is a travel day calculated?
A travel day is a 24hr period from midnight to midnight, during which time you can travel on as many trains as you wish.
Where can I find train timetables?
To find train times that are best suited to your journey, begin the booking process for a point to point ticket by selecting the appropriate departing station, along with the date and preferred time. The results will be customized to your request.
Can I use this pass on the subway?
The BritRail Pass is not valid on London City Transport Services, such as the bus, the tube or the light rail. The BritRail Pass is valid on the UK's National Rail network.
Can I use this pass on the Heathrow/Gatwick/Stansted Express?
The BritRail Pass and BritRail England Pass can be used to board the Heathrow, Gatwick and Stansted Airport Express trains. Doing so, uses a day on your pass and allows you can board as many trains as you wish on that same day. The BritRail London Plus Pass is not valid on the Heathrow, Gatwick and Stansted Airport Express trains but if you order from Canada or the United States, your pass will come with two extra vouchers that will let you travel for free on any of the airport express trains.
Can I travel with my luggage?
On board, train carriages have overhead luggage racks, space between the seats and a storage area in the entrance vestibules for larger items. Most main stations generally have luggage trolleys often with staff to help you for a nominal charge.
Is train travel accommodating to disabled passengers?
The Railways of Britain welcome disabled travelling and are committed to making widespread improvements to stations and trains to make travel easier.
All railway companies have facilities for passengers needing assistance. Examples are special compartments for wheelchair users, lifts or mobile ramps to access the train, assistance boarding by trained staff or toilets suitable for disabled travelers. A passenger needing assistance is requested to contact the local train station or Train Operating Company (TOC) at least one day before their journey.
If you are unsure as to the number of the station or the TOC to contact, please contact National Rail Enquiries when in the UK at 08457 48 49 50. They will be able to give you contact information for the station and particular TOC.
National Express which operates the London to Edinburgh route via York has a special number to call once in the UK for Assisted Travel 08717 818179.