Customers who want to purchase a BritRail Pass or have questions relating to the BritRail Pass product should contact one of our BritRail specialist agencies through the Book Your BritRail Pass page.
Customers who have already purchased their BritRail Pass and have an aftersales or refunds query, should contact the sales agency or website they purchased it through.
If you have comments about any journey you made when using your BritRail Pass, this will need to be directed to the Train Operating Company who operated that service directly.
For any other queries regarding BritRail please contact firstname.lastname@example.org
Three or more travelling together?
Book a BritRail Saver Pass discount
BritRail England Pass
BritRail London Plus Pass
BritRail South West Pass
BritRail Freedom Of Scotland Pass
BritRail Central Scotland Pass
BritRail Scottish Highlands Pass
BritRail Pass Benefits
Eligibility & Conditions Of Use
The BritRail Map
BritRail Train Reservations
Top BritRail Tips
Passengers Needing Assistance
As you travel
Terms & Conditions