Contact Us

Customers who want to purchase a BritRail Pass or have questions relating to the BritRail Pass product should contact one of our BritRail specialist agencies through the Book Your BritRail Pass page.

Customers who have already purchased their BritRail Pass and have an aftersales or refunds query, should contact the sales agency or website they purchased it through.

If you have comments about any journey you made when using your BritRail Pass, this will need to be directed to the Train Operating Company who operated that service directly.

For any other queries regarding BritRail please contact


BritRail 2FOR1

Two for the price of one entry at top attractions with your BritRail Pass...

Saver Pass